Question 1

What about Insurance?

Accepted Answer

Your homeowner's insurance will typically provide coverage when hosting guests, as distinguished from renting for payment. To ensure this, please consult with your insurance agent and acquaint yourself with your local laws. We've evaluated the provisions of typical insurance plans, and in most instances, using your own insurance proves to be more cost-effective. As we continue to enhance our platform and grow, we may revisit this strategy. At 2Xcape we prioritize safety and security. Our team is available to answer any questions you may have.

For those requiring extra assurance, procuring additional insurance coverage is an option. Proper Insurance Company is one that we have found to be a reliable choice.

Question 2

What if my property is damaged, lost or stolen?

Accepted Answer

In the event of damage, loss, or theft during an exchange, affected members should file a claim within 14 calendar days following the conclusion of the exchange. Claims should be sent via email to service@2Xcape.com, complete with a description of the incident, an estimated cost for the damage or loss, and any supporting documentation. Upon receipt, 2Xcape will promptly notify the member implicated in the claim via email.

For a comprehensive understanding of our Deposit Management Service, kindly refer to our Terms of Use.

Question 3

What if I need to cancel an Xcape?

Accepted Answer

We acknowledge that circumstances can arise, necessitating the cancellation of an exchange. If an exchange is scheduled 30 days or more in advance, it must be cancelled at least 14 calendar days before the exchange date to prevent deductions from your deposit. If the reciprocal Xcaper incurs hotel or similar accommodation expenses due to your cancellation, those costs will be deducted from your deposit.

For exchanges booked 30 days or less from the exchange date, cancellations must be made 72 hours prior to the exchange date to avoid penalties.

Please note: 2Xcape strongly advises members to opt for refundable modes of transportation, such as airline tickets, as we cannot reimburse transportation costs nor deduct from the security deposit to cover these expenses.

For a detailed understanding of our Deposit Management Service, kindly refer to our Terms of Use.

Question 4

What if an Xcaper's home does not match the information from the listing?

Accepted Answer

In the event a member's home fails to align with its listing information, please notify us at service@2xcape.com and we will work with the member to correct the discrepancy. If the issue is minor and does not interfere with your quiet enjoyment of the property, we recommend that you continue with the exchange. If the discrepancy is substantial and interferes with your quiet enjoyment of the property, we ask that you immediately initiate a complaint at service@2xcape.com and include supporting photographs and other relevant evidence. If it is necessary to arrange for hotel or similar accommodations, we will issue a refund up to the full amount of the accused member’s security deposit to cover those costs.

Please consult our Terms of Use for comprehensive information about our Deposit Management Service.

Question 5

How do I Register & When can I list my Home?

Accepted Answer

Step 1

Embark on your Xcape adventure with our comprehensive registration process. Simply click "Start Here" at the top of your screen. This initiates the steps for obtaining your annual membership and gathering your essential information. The process includes:

- Uploading a high-quality image of a valid identification document. We accept a current state-issued ID or an international passport.
- Providing a document confirming your current address, such as a recent utility bill.
- Undergoing an identity verification and criminal background check via Authenticate.com.

We prioritize your security and privacy. All information submitted will strictly be used for verification purposes.

Step 2

Upon receipt of your complete information and annual membership fee, we'll initiate the verification process. Once confirmed, you'll receive an email containing an activation code for the Xcaper Home Exchange platform. Re-entering your details for verification signals your official initiation into our Xcaper community.

Step 3

With your account now active, you can start to detail your home's information using our comprehensive form. This crucial step helps fellow Xcapers to learn more about your property.

Step 4

It's time to dive into your first Xcape adventure and start exploring our vibrant community. Discover new places, meet fellow Xcapers, and enjoy the unique experiences our platform has to offer. Welcome to the Xcape life!

Question 6

Can I exchange a Residence outside the Platform?

Accepted Answer

No. To ensure that your exchanges are covered by 2Xcape's services, all exchange requests must be processed through our platform. Bypassing our system to arrange an exchange for a residence listed on 2Xcape can lead to termination of the member's account. It's important to maintain all communication with fellow members within our messaging system until the exchange is finalized. This ensures transparency, proper documentation, and peace of mind for all parties involved.

Question 7

What are the advantages of 2xcape?

Accepted Answer

2Xcape distinguishes itself from other home exchange platforms by championing affordable and inclusive travel. We hold firm that traveling is not merely a luxury but an opportunity everyone should be able to enjoy. The experiences gained through travel broaden personal perspectives, enhance cultural understanding, deepens empathy, and challenges preconceptions. With 2Xcape, we endeavor to democratize travel by offering cost-effective lodging solutions. No point systems or rental fees apply. If you own or rent a home or apartment, you're welcome to join our community. Our platform is user-friendly, designed to help manage customer relationships and clarify expectations. Moreover, our blogs will inform and inspire you as you endeavor to visit new places and meet new people.

Question 8

How much does the membership cost?

Accepted Answer

The membership fee is $199 per year for unlimited access to properties during the 12 months.

Question 9

If I cancel my membership will receive a refund?

Accepted Answer

You may cancel your account at any time and for any reason by submitting a request to support@2xcape.com. If an exchange is in progress on the date of the request, the account will not be closed until after the exchange and any related transactions are completed. You are entitled to a refund if you cancel your membership within 7 calendar days of payment. Refunds will be issued to the payment method used no later than 20 business days following the date of cancellation. If you terminate your subscription beyond the 7-day window, no refund, even a partial refund, will be due.

Question 10

What is included in the 2Xcape membership?

Accepted Answer

For just $199 the 2Xcape membership grants you an unlimited number of exchanges during a 12-month period. Our intuitive website ensures an effortless exchange process. In the event of unforeseen circumstances, you are covered by 2Xcape’s deposit management services, which include the following:

Protection in case of cancellation by an exchange member - covers reimbursement for alternate lodging expenses, up to $500, if a member cancels outside the cancellation window.
Protection in case of residence inaccuracies - If a member’s home does not match details from the listing and you must book a hotel or other accommodations, 2Xcape will transfer to you funds from the accused Member’s account, up to $500.
Protection in case of damage or theft by a member during the exchange - In case of damage, loss, or theft, 2Xcape will transfer an amount from the accused member’s security deposit to you
Personalized assistance in emergency situations - Our team is available 24/7 to assist you before, during, and after your exchange.

Access to our blog content - Our blogs are intended to inform and guide you through your journeys.

For further details regarding 2Xcape’s services, see our Terms of Use.

Question 11

Is the subscription fee automatically debited from my account each year?

Accepted Answer

Yes, your membership automatically renews the first of the month following 12 months.

Question 12

What is the verification process?

Accepted Answer

2Xcape will request verification of each Xcapers name and address when the Xcaper submits their information. All Xcapers must provide proof of address and a form of identification at the time of registration. In addition, a criminal background check will be conducted for the safety and security of all members. Once your identity, address, and criminal history are evaluated, you’ll be deemed a “Verified Xcaper” on your profile.

Question 13

Is it legal for me to exchange my residence?

Accepted Answer

Xcapers are solely responsible for determining any laws, rules or regulations that apply to them and ensuring that they understand and are in compliance with those laws and rules regarding offering their home, apartment, condominium, or any dwelling for an exchange.

Question 14

What happens if another Xcaper is not interested in a exchange?

Accepted Answer

This will happen; do not get discouraged! Simply let them know that you are interested. If there are not many Xcapers in your desired area, please contact us and we can conduct marketing in that area to increase membership. We will notify you when more is available in that specific area. We suggest that you explore other areas as we grow. Thank you for your patience.

Question 15

What do I say to other Xcapers?

Accepted Answer

Be honest and direct. This is a great way to begin the conversation. Below are some helpful questions to keep the conversation going and get you closer to an Xcape.

Have you ever participated in a home exchange?
What personal projects are you passionate about?
Do you have annual traditions you can share with me?
What is your favorite board game?
Do you have a good hike you can recommend?